Our Findings
Other : Wrexham County Borough Council
Report date
24/05/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202005522
Report type
Non-public interest report issued: complaint upheld
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
05/05/2023
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202200328
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Cardiff and Vale University Health Board
Adult Mental Health : Swansea Bay University Health Board
Report date
16/05/2023
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202200276
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
05/05/2023
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202107550
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
17/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202107519
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Other : Cwm Taf Morgannwg University Health Board
Report date
02/05/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202107266
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Adult Mental Health : Aneurin Bevan University Health Board
Report date
12/05/2023
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202106716
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/05/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106540
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Child and Adolecent Mental Health : Betsi Cadwaladr University Health Board
Report date
31/05/2023
Subject
Child and Adolecent Mental Health
Outcome
Not Upheld
Case ref number
202105883
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Council
Report date
18/05/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202105757
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Health : Aneurin Bevan University Health Board
Report date
19/05/2023
Subject
Health
Outcome
Not Upheld
Case ref number
202103837
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
11/05/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101488
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
31/05/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101144
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Hywel Dda University Health Board
Report date
02/05/2023
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100369
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
18/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208284
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Swansea Bay University Health Board
Report date
26/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207979
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Childrens Social Services : Powys County Council
Report date
15/05/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207873
Report type
Early resolution
Relevant body
Powys County Council
Health : Aneurin Bevan University Health Board
Report date
10/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207435
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Taff Housing Association
Report date
04/05/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207416
Report type
Early resolution
Relevant body
Taff Housing Association
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
02/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207361
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
11/05/2023
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202205980
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
04/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205652
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
19/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205461
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/05/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202205146
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Patient list issues : Aneurin Bevan University Health Board
Report date
26/05/2023
Subject
Patient list issues
Outcome
Upheld in whole or in part
Case ref number
202203723
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Other : Cwm Taf Morgannwg University Health Board
Report date
30/05/2023
Subject
Other
Outcome
Early resolution
Case ref number
202201893
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
17/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202200415
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
17/05/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202200414
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Cleansing/public conveniences/streets etc : Cardiff Council
Report date
09/05/2023
Subject
Cleansing/public conveniences/streets etc
Outcome
Early resolution
Case ref number
202300075
Report type
Early resolution
Relevant body
Cardiff Council
Roads and Transport : Monmouthshire County Council
Report date
04/05/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208709
Report type
Early resolution
Relevant body
Monmouthshire County Council
Other : Flintshire County Council
Report date
26/05/2023
Subject
Other
Outcome
Early resolution
Case ref number
202208691
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Cardiff and Vale University Health Board
Report date
10/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208688
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
23/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208573
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
26/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208519
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
02/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208513
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
23/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208440
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
09/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208404
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
12/05/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202208371
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Environment and Environmental Health : Isle of Anglesey County Council
Report date
13/05/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202208314
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
30/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300880
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Swansea Council
Report date
22/05/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202300784
Report type
Early resolution
Relevant body
Swansea Council
Various Other : Neath Port Talbot Council
Report date
22/05/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202300752
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
19/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300731
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Adult Mental Health : Swansea Bay University Health Board
Report date
17/05/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202300557
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Roads and Transport : Cyngor Gwynedd
Report date
17/05/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202300464
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date
10/05/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202300409
Report type
Early resolution
Relevant body
Tai Tarian
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
10/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202300407
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Pembrokeshire County Council
Report date
04/05/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202300359
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Planning and Building Control : Rhondda Cynon Taf County Borough Council
Report date
26/05/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202300354
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Welsh Ambulance Services NHS Trust
Report date
23/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300239
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Housing : Wales & West Housing Association
Report date
11/05/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202300091
Report type
Early resolution
Relevant body
Wales & West Housing Association
Health : Betsi Cadwaladr University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207374
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Merthyr Tydfil County Borough Council
Report date
20/04/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202207117
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Other : Bridgend County Borough Council
Report date
04/04/2023
Subject
Other
Outcome
Early resolution
Case ref number
202207010
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
27/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206986
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Care homes : Heatherwood Court
Report date
21/04/2023
Subject
Care homes
Outcome
Early resolution
Case ref number
202206495
Report type
Early resolution
Relevant body
Heatherwood Court
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
18/04/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202205981
Report type
Public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
06/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200159
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/04/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202108075
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106156
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102961
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Cardiff Council
Report date
28/04/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202208262
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
28/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208242
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Roads and Transport : Ceredigion County Council
Report date
14/04/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208201
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
13/04/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202208104
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208103
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
04/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208100
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208097
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Clwyd Alyn Housing Association
Report date
04/04/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202208025
Report type
Early resolution
Relevant body
Clwyd Alyn Housing Association
Anti-social behaviour (Non-Housing) : Cardiff Council
Report date
21/04/2023
Subject
Anti-social behaviour (Non-Housing)
Outcome
Early resolution
Case ref number
202207992
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
13/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207970
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207942
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Services for older people : Pembrokeshire County Council
Report date
26/04/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202207939
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Finance and Taxation : Isle of Anglesey County Council
Report date
05/04/2023
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202207884
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Health : A GP Practice in the area of Hywel Dda University Health Board
Report date
28/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207844
Report type
Early resolution
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
05/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207796
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date
13/04/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202207792
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Services for older people : Flintshire County Council
Report date
17/04/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202207537
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Hywel Dda University Health Board
Report date
14/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300420
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
25/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300398
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300246
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
11/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300165
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Rhondda Cynon Taf County Borough Council
Report date
28/04/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202208724
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208695
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Roads and Transport : Ceredigion County Council
Report date
13/04/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208602
Report type
Early resolution
Relevant body
Ceredigion County Council
Housing : Charter Housing Association (Part of the Pobl Group)
Report date
20/04/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202208422
Report type
Early resolution
Relevant body
Charter Housing Association (Part of the Pobl Group)
Health : Hywel Dda University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208372
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Mental Health : Cardiff and Vale University Health Board
Report date
20/04/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202208324
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208283
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
29/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101726
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
31/03/2023
Subject
Health
Outcome
Public Interest Report
Case ref number
202101000
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Bay University Health Board
Report date
06/03/2023
Subject
Other
Outcome
Discontinued
Case ref number
201900226
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202107586
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
22/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107344
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
14/03/2023
Subject
Other
Outcome
Not Upheld
Case ref number
202106819
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106580
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
23/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105979
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
15/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105778
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105761
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
30/03/2023
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202105404
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date
21/03/2023
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202104667
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104102
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103949
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
30/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103460
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Health : Cardiff and Vale University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102897
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : Bodreinallt
Report date
30/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202102847
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bodreinallt
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102644
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
10/03/2023
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102574
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
20/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102222
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
17/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102005
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Special Educational Needs (SEN) : Cyngor Gwynedd
Report date
03/03/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202206115
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Childrens Social Services : Vale of Glamorgan Council
Report date
09/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206038
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Admissions procedures and appeals : Powys County Council
Report date
03/03/2023
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202206020
Report type
Early resolution
Relevant body
Powys County Council
Adult Mental Health : Powys Teaching Health Board
Report date
03/03/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202206010
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Health : Betsi Cadwaladr University Health Board
Report date
16/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206004
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Conwy County Borough Council
Report date
20/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202205869
Report type
Early resolution
Relevant body
Conwy County Borough Council
Nosocomial Covid : Swansea Bay University Health Board
Report date
23/03/2023
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202205762
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202205183
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
08/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202204892
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
20/03/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202204038
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Services for People with a disability inc DFGs : Flintshire County Council
Report date
07/03/2023
Subject
Services for People with a disability inc DFGs
Outcome
Voluntary settlement
Case ref number
202203615
Report type
Voluntary settlement
Relevant body
Flintshire County Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201994
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Discontinued
Case ref number
202201815
Report type
Complaint investigation discontinued (without settlement)
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201141
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
02/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202108332
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; GP : Aneurin Bevan University Health Board
Report date
30/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202107872
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Applications. allocations. transfer and exchanges : Wrexham County Borough Council
Report date
06/03/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202207156
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Cardiff Council
Report date
06/03/2023
Subject
Other
Outcome
Early resolution
Case ref number
202207154
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Surgery in the area of Swansea Bay University Health Board
Report date
23/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207118
Report type
Early resolution
Relevant body
A GP Surgery in the area of Swansea Bay University Health Board
Health : Swansea Bay University Health Board
Report date
02/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207074
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Cardiff Council
Report date
07/03/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202206992
Report type
Early resolution
Relevant body
Cardiff Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
06/03/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202206959
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Services for older people : Denbighshire County Council
Report date
10/03/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202206878
Report type
Early resolution
Relevant body
Denbighshire County Council
Various Other : Abertillery & Llanhilleth Community Council
Report date
15/03/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202206877
Report type
Early resolution
Relevant body
Abertillery & Llanhilleth Community Council
Housing : Betsi Cadwaladr University Health Board
Report date
02/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206840
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
24/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206829
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206733
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206711
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Ceredigion County Council
Report date
10/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206613
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
08/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206604
Report type
Early resolution
Relevant body
Swansea Council
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206409
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206314
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Safeguarding : Vale of Glamorgan Council
Report date
01/03/2023
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202206153
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Betsi Cadwaladr University Health Board
Report date
20/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207737
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
03/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207652
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date
09/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207628
Report type
Early resolution
Relevant body
Pobl
Health : Swansea Bay University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207622
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
21/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207603
Report type
Early resolution
Relevant body
Cardiff Council
Outdoor estate management (inc hedges etc) : Hafod Housing Association
Report date
22/03/2023
Subject
Outdoor estate management (inc hedges etc)
Outcome
Early resolution
Case ref number
202207531
Report type
Early resolution
Relevant body
Hafod Housing Association
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207522
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing: Vale of Glamorgan Council
Report date
20/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202207512
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; Dentist : Cardiff and Vale University Health Board
Report date
21/03/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202207460
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Roads and Transport : Neath Port Talbot Council
Report date
02/03/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202207458
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Bridgend County Borough Council
Report date
13/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207452
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Aneurin Bevan University Health Board
Report date
16/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207429
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
21/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207352
Report type
Early resolution
Relevant body
A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date
23/03/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202207335
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
21/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207273
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Hywel Dda University Health Board
Report date
06/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207167
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
23/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207159
Report type
Early resolution
Relevant body
Trivallis
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
23/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202208251
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Council Tax : Cyngor Gwynedd
Report date
30/03/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202208234
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Health : Hywel Dda University Health Board
Report date
23/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208020
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Hafod Housing Association
Report date
03/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202207985
Report type
Early resolution
Relevant body
Hafod Housing Association
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/03/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202207867
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
21/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207820
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
15/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207794
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207786
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
03/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207740
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
01/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206369
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206293
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
02/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206238
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
23/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202206232
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
14/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206191
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
02/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206190
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
06/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206156
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Swansea Bay University Health Board
Report date
28/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202206081
Report type
Early resolution
Relevant body
A GP surgery in the area of Swansea Bay University Health Board
Planning and Building Control : Carmarthenshire County Council
Report date
13/02/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202205998
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
02/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202205970
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Aberffraw Community Council
Report date
17/02/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202205499
Report type
Early resolution
Relevant body
Aberffraw Community Council
Applications. allocations. transfer and exchanges : Rhondda Cynon Taf County Borough Council
Report date
03/02/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202205414
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Homes
Report date
14/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205107
Report type
Early resolution
Relevant body
Newport City Homes
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
14/02/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202205091
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205022
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Various Other : Corwen Town Council
Report date
13/02/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202204951
Report type
Early resolution
Relevant body
Corwen Town Council
Admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
17/02/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202204514
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Services for Children with a disability inc DFGs : Flintshire County Council
Report date
28/02/2023
Subject
Services for Children with a disability inc DFGs
Outcome
Early resolution
Case ref number
202204393
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment outside hospital; GP : Trosnant Lodge
Report date
03/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202203255
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Trosnant Lodge
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/02/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201142
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Aneurin Bevan University Health Board
Report date
02/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202108404
Report type
Early resolution
Relevant body
A GP Surgery in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108294
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
07/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108104
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
06/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202106759
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106678
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
02/02/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202106155
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105284
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
14/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202103937
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Independent Health Care providers : Meddyg Care Porthmadog
Report date
10/02/2023
Subject
Independent Health Care providers
Outcome
Upheld in whole or in part
Case ref number
202103154
Report type
Non-public interest report issued: complaint upheld
Relevant body
Meddyg Care Porthmadog
Independent Health Care providers : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Independent Health Care providers
Outcome
Upheld in whole or in part
Case ref number
202102997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102508
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005228
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003476
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207467
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist : Betsi Cadwaladr University Health Board
Report date
28/02/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202207364
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Wrexham County Borough Council
Report date
27/02/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207340
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
27/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207266
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Hywel Dda University Health Board
Report date
20/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206990
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
24/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206827
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Pobl
Report date
06/02/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206812
Report type
Early resolution
Relevant body
Pobl
Health : Betsi Cadwaladr University Health Board
Report date
02/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206603
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Neighbour disputes and anti-social behaviour : Pembrokeshire County Council
Report date
03/02/2023
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202206582
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Council Tax : Caerphilly County Borough Council
Report date
01/02/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202206541
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
03/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206433
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Various Other : Caerphilly County Borough Council
Report date
17/02/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202206428
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Promotion of equality & respect : Saundersfoot Community Council
Report date
03/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202202280
Report type
CODE - Discontinued
Relevant body
Saundersfoot Community Council
Objectivity and propriety : Powys County Council
Report date
22/02/2023
Subject
CODE : Objectivity and propriety
Outcome
CODE
Case ref number
202101250
Report type
CODE - Referred to Adjudication Panel for Wales
Relevant body
Powys County Council
Promotion of equality & respect : Haverfordwest Town Council
Report date
20/02/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202200117
Report type
CODE - Referred to Standards Committee
Relevant body
Haverfordwest Town Council
COVID19 : Betsi Cadwaladr University Health Board
Report date
30/01/2023
Subject
COVID19
Outcome
Discontinued
Case ref number
202206031
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
09/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102473
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102467
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
06/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102028
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Housing : North Wales Housing
Report date
10/02/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202101865
Report type
Complaint investigation discontinued (without settlement)
Relevant body
North Wales Housing
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101841
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005644
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : A GP surgery in the area of Cardiff & Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005643
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP surgery in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Upheld in whole or in part
Case ref number
202203363
Report type
Voluntary settlement
Relevant body
A Dental Practice in the area of Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202982
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
06/01/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202482
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200244
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
11/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107276
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107260
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Cwm Taf Morgannwg University Health Board
Report date
09/01/2023
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202106332
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202105780
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Other : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202105779
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202105739
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Betsi Cadwaladr University Health Board
Admissions/discharge and transfer procedures : Betsi Cadwaladr University Health Board
Report date
04/01/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202105101
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105038
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Continuing care
Outcome
Upheld in whole or in part
Case ref number
202105019
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Other : Powys County Council
Report date
11/01/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104664
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104192
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103377
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Care Homes : Peniel House Care Home
Report date
10/02/2023
Subject
Care Homes
Outcome
Upheld in whole or in part
Case ref number
202103268
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Peniel House Care Home
Health : Cwm Taf Morgannwg University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205513
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205493
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205450
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Cardiff Council
Report date
11/01/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202205382
Report type
Early resolution
Relevant body
Cardiff Council
Health : Swansea Bay University Health Board
Report date
12/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205364
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
04/01/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202205343
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Adult Social Services : Ceredigion County Council
Report date
10/02/2023
Subject
Adult Social Services
Outcome
Upheld in whole or in part
Case ref number
202205115
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205106
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
03/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204860
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202204444
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204370
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Tenancy rights and conditions : Flintshire County Council
Report date
10/02/2023
Subject
Tenancy rights and conditions
Outcome
Upheld in whole or in part
Case ref number
202203932
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202203867
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205884
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205844
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
11/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205827
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205775
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
04/01/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202205646
Report type
Early resolution
Relevant body
Swansea Council
Roads and Transport : Swansea Council
Report date
03/01/2023
Subject
Roads and Transport
Outcome
Upheld in whole or in part
Case ref number
202205640
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205569
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Flooding/Flood Damage : Powys County Council
Report date
10/02/2023
Subject
Flooding/Flood Damage
Outcome
Upheld in whole or in part
Case ref number
202205559
Report type
Early resolution
Relevant body
Powys County Council
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205550
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205532
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Hafod Housing Association
Report date
03/01/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202206315
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
10/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202206299
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206161
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Tenancy rights and conditions : United Welsh Housing Association
Report date
10/02/2023
Subject
Tenancy rights and conditions
Outcome
Upheld in whole or in part
Case ref number
202206155
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206130
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other miscellaneous : Brecon Beacons National Park Authority
Report date
10/02/2023
Subject
Other miscellaneous
Outcome
Upheld in whole or in part
Case ref number
202206126
Report type
S28
Relevant body
Brecon Beacons National Park Authority
Health : Welsh Ambulance Services NHS Trust
Report date
03/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206121
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205957
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206685
Report type
Early resolution
Relevant body
A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Housing : United Welsh Housing Association
Report date
10/02/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202206631
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : Newport City Council
Report date
11/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206578
Report type
Early resolution
Relevant body
Newport City Council
Health : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206521
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206465
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Police and Crime Panel : South Wales Police and Crime Panel
Report date
10/02/2023
Subject
Police and Crime Panel
Outcome
Upheld in whole or in part
Case ref number
202206432
Report type
Early resolution
Relevant body
South Wales Police and Crime Panel
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206355
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Disclosure & registration of interest : St Harmon Community Council
Report date
29/11/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202106162
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
St Harmon Community Council
Integrity : Gwynedd Council
Report date
31/10/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202107843
Report type
CODE - Referred to Standards Committee
Relevant body
Gwynedd Council
Integrity : Bridgend County Borough Council
Report date
06/06/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202100665
Report type
CODE - Referred to Standards Committee
Relevant body
Bridgend County Borough Council
Promotion of equality & respect : Llanelli Town Council
Report date
27/05/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005902
Report type
CODE - Referred to Standards Committee
Relevant body
Llanelli Town Council
Selflessness & stewardship : Powys County Council
Report date
17/02/2022
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202002322
Report type
CODE - Referred to Standards Committee
Relevant body
Powys County Council
Selflessness & stewardship : Mid and West Wales Fire Service
Report date
17/02/2022
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202002848
Report type
CODE - Referred to Standards Committee
Relevant body
Mid and West Wales Fire Service
Promotion of equality & respect : Radyr and Morganstown Community Council
Report date
05/12/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202105923
Report type
CODE - No Evidence of Breach
Relevant body
Radyr and Morganstown Community Council
Disclosure & registration of interest - Porthcawl Town Council
Report date
30/11/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202105146
Report type
CODE - No Action Necessary
Relevant body
Porthcawl Town Council
Integrity : Wrexham County Borough Council
Report date
24/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004118
Report type
CODE - Referred to Standards Committee
Relevant body
Wrexham County Borough Council
Integrity : Brymbo Community Council
Report date
24/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002929
Report type
CODE - Referred to Standards Committee
Relevant body
Brymbo Community Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202100305
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202005201
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002749
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Adult Social Services : Swansea Council
Report date
16/12/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202205192
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/12/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202105999
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
20/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202105884
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Prisoner Care : Betsi Cadwaladr University Health Board
Report date
16/12/2022
Subject
Prisoner Care
Outcome
Upheld in whole or in part
Case ref number
202105815
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
06/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105760
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Non-medical services : Betsi Cadwaladr University Health Board
Report date
13/12/2022
Subject
Non-medical services
Outcome
Upheld in whole or in part
Case ref number
202105742
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105472
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
06/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105112
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Cardiff and Vale University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202104968
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
07/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202104816
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Nosocomial : Cwm Taf Morgannwg University Health Board
Report date
14/12/2022
Subject
Nosocomial
Outcome
Voluntary settlement
Case ref number
202104785
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
08/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103397
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date
05/12/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Not Upheld
Case ref number
202102507
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Newport City Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006431
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Newport City Council
Report date
22/12/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202205412
Report type
Early resolution
Relevant body
Newport City Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
06/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205178
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
06/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205098
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Cardiff and Vale University Health Board
Report date
07/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204912
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
14/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204822
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Other miscellaneous : Vale of Glamorgan Council
Report date
05/12/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202204532
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204341
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
NHS Independent Provider : Cwm Taf Morgannwg University Health Board
Report date
13/12/2022
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202204004
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Nosocomial : Cardiff and Vale University Health Board
Report date
01/12/2022
Subject
Nosocomial
Outcome
Early resolution
Case ref number
202203473
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Applications. allocations. transfer and exchanges : Cardiff Council
Report date
20/12/2022
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202202598
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
12/12/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202022
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Out of Hours GP care : Swansea Bay University Health Board
Report date
05/12/2022
Subject
Out of Hours GP care
Outcome
Upheld in whole or in part
Case ref number
202106097
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
08/12/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202200853
Report type
Early resolution
Relevant body
Ceredigion County Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
08/12/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202200413
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Health : A Health Centre in the area of Cardiff & Vale University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202106190
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Health Centre in the area of Cardiff & Vale University Health Board
Nosocomial (Framework) : Cardiff and Vale University Health Board
Report date
01/12/2022
Subject
Nosocomial (Framework)
Outcome
Early resolution
Case ref number
202206255
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
21/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202206233
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
22/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202206173
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
28/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205752
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health : Cwm Taf Morgannwg University Health Board
Report date
22/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202205658
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Neath Port Talbot Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205741
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Vale of Glamorgan Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205738
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Wrexham County Borough Council
Report date
06/12/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202205697
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Community Facilities. Recreation and Leisure : Conwy County Borough Council
Report date
16/12/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202205660
Report type
Early resolution
Relevant body
Conwy County Borough Council
Roads and Transport : Monmouthshire County Council
Report date
22/12/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202205541
Report type
Early resolution
Relevant body
Monmouthshire County Council
Health : Swansea Bay University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202205500
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Swansea Bay University Health Board
Report date
05/12/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202205413
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
29/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204110
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Other
Outcome
Discontinued
Case ref number
202202910
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
29/11/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202104669
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
14/11/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202006031
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
De-Registration : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
15/11/2022
Subject
De-Registration
Outcome
Upheld in whole or in part
Case ref number
202004792
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Complaints Handling : Cwm Taf Morgannwg University Health Board
Report date
14/11/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202203655
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Refuse collection. recycling and waste disposal : Powys County Council
Report date
02/11/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202203453
Report type
Early resolution
Relevant body
Powys County Council
Council Tax Reduction : Vale of Glamorgan Council
Report date
30/11/2022
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202203385
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203209
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Other
Outcome
Discontinued
Case ref number
202202910
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Services for older people : Vale of Glamorgan Council
Report date
18/11/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202204169
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Planning and Building Control : Cardiff Council
Report date
01/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202204134
Report type
Early resolution
Relevant body
Cardiff Council
Fostering. Looked after children. and SGOs : Neath Port Talbot Council
Report date
14/11/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Early resolution
Case ref number
202204132
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Health : Aneurin Bevan University Health Board
Report date
11/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204019
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Caerphilly County Borough Council
Report date
17/11/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202204018
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Noise and other nuisance issues : Neath Port Talbot Council
Report date
17/11/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202203972
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Various Other : Llanfairtalhaiarn Community Council
Report date
23/11/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202203933
Report type
Early resolution
Relevant body
Llanfairtalhaiarn Community Council
Noise and other nuisance issues : Swansea Council
Report date
28/11/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202203818
Report type
Early resolution
Relevant body
Swansea Council
Planning and Building Control : Carmarthenshire County Council
Report date
04/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202203811
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Health : Swansea Bay University Health Board
Report date
18/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203717
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
10/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203674
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
25/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204999
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Community Facilities. Recreation and Leisure : Denbighshire County Council
Report date
11/11/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202204939
Report type
Early resolution
Relevant body
Denbighshire County Council
Health : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
14/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204736
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Planning and Building Control : Cardiff Council
Report date
01/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202204634
Report type
Early resolution
Relevant body
Cardiff Council
Other planning matters : Vale of Glamorgan Council
Report date
24/11/2022
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202204594
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Welsh Ambulance Services NHS Trust
Report date
21/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204534
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health : Welsh Ambulance Services NHS Trust
Report date
09/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204522
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202103559
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
28/11/2022
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202102462
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102279
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
28/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102099
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202102096
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202101803
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100241
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Betsi Cadwaladr University Health Board
Report date
07/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203494
Report type
Early resolution
Relevant body
A Medical Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Hywel Dda University Health Board
Report date
04/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203324
Report type
Early resolution
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203160
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203131
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202734
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/11/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107623
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
18/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202106781
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106204
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202105383
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
09/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202104963
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
18/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104749
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204201
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Swansea Bay University Health Board
Report date
04/11/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202204027
Report type
Early resolution
Relevant body
A Dental Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203909
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203741
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the UK
Report date
14/11/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202204986
Report type
Early resolution
Relevant body
A Dental Practice in the UK
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204472
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Nosocomial Covid : Hywel Dda University Health Board
Report date
24/11/2022
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202204424
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Hafod Housing Association
Report date
07/11/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202204618
Report type
Early resolution
Relevant body
Hafod Housing Association
Housing : Valleys To Coast Housing
Report date
22/11/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202204297
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Cemetaries and Crematoria : Newport City Council
Report date
11/11/2022
Subject
Cemetaries and Crematoria
Outcome
Early resolution
Case ref number
202204242
Report type
Early resolution
Relevant body
Newport City Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date
16/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Not Upheld
Case ref number
202102689
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Pembrokeshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
11/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204609
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
25/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204313
Report type
Early resolution
Relevant body
Swansea Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
25/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205285
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
23/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205045
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
24/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205000
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202782
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
17/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202596
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202271
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
20/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202210
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Services for older people : Ceredigion County Council
Report date
04/10/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201388
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; Other : Aneurin Bevan University Health Board
Report date
06/10/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202201301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
05/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201054
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
31/10/2022
Subject
Health
Outcome
Voluntary settlement
Case ref number
202201032
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
31/10/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Voluntary settlement
Case ref number
202108208
Report type
Voluntary settlement
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
11/10/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202104890
Report type
Non-public inter
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103586
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Welsh Health Specialised Services Committee
Report date
03/10/2022
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202103363
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Health Specialised Services Committee
Clinical treatment outside hospital : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
25/10/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102349
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101009
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
12/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100614
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006339
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Cardiff and Vale University Health Board
Report date
04/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202005709
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203946
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203939
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Cardiff Council
Report date
11/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202203815
Report type
Early resolution
Relevant body
Cardiff Council
Planning and Building Control : Cardiff Council
Report date
17/10/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202203738
Report type
Early resolution
Relevant body
Cardiff Council
Health : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203639
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Powys Teaching Health Board
Report date
06/10/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202203557
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Health : A Medical Centre in the area of Swansea Bay University Health Board
Report date
14/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203502
Report type
Early resolution
Relevant body
A Medical Centre in the area of Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
04/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203493
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203492
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203482
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/10/2022
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202203456
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Other : Cardiff Council
Report date
25/10/2022
Subject
Other
Outcome
Early resolution
Case ref number
202203430
Report type
Early resolution
Relevant body
Cardiff Council
Nosocomial Covid : Betsi Cadwaladr University Health Board
Report date
26/10/2022
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202203313
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203307
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Environment and Environmental Health : Conwy County Borough Council
Report date
12/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202203232
Report type
Early resolution
Relevant body
Conwy County Borough Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
13/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203217
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Newport City Council
Report date
20/10/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203174
Report type
Early resolution
Relevant body
Newport City Council
Health : Hywel Dda University Health Board
Report date
13/10/2022
Subject
Health
Outcome
S.28
Case ref number
202204150
Report type
S.28
Relevant body
Hywel Dda University Health Board
Applications. allocations. transfer and exchanges : Cardiff Council
Report date
25/10/2022
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202204470
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204405
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Childrens Social Services : Neath Port Talbot Council
Report date
31/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202204397
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
25/10/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204364
Report type
Early resolution
Relevant body
Hafod Housing Association
Environment and Environmental Health : Neath Port Talbot Council
Report date
19/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202204333
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Flooding/Flood Damage : Newport City Homes
Report date
27/10/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202204317
Report type
Early resolution
Relevant body
Newport City Homes
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204219
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
17/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204142
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Council Tax : Swansea Council
Report date
05/10/2022
Subject
Council Tax
Outcome
Early resolution
Case ref number
202204059
Report type
Early resolution
Relevant body
Swansea Council
Roads and Transport : Wrexham County Borough Council
Report date
14/10/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202204056
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Finance and Taxation : Isle of Anglesey County Council
Report date
13/10/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202204044
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Roads and Transport : Cardiff Council
Report date
10/10/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202204034
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Cardiff Council
Report date
20/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202204031
Report type
Early resolution
Relevant body
Cardiff Council
Duty to uphold the law : Llandovery Town Council
Report date
27/10/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202100012
Report type
CODE - Referred to Standards Committee
Relevant body
Llandovery Town Council
Other : Cardiff Council
Report date
23/09/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201042
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/09/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202106222
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
30/09/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202103938
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Cardiff Council
Report date
23/09/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202103295
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/09/2022
Subject
Clinical treatment in hospital
Outcome
Public Interest Report
Case ref number
202102604
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
27/09/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101855
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
23/09/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202101760
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/09/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101078
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
21/09/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004147
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
13/09/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003189
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Non-medical services : Velindre University NHS Trust
Report date
20/09/2022
Subject
Non-medical services
Outcome
Early resolution
Case ref number
202203129
Report type
Early resolution
Relevant body
Velindre University NHS Trust
Neighbour disputes and anti-social behaviour : Hafod Housing Association
Report date
05/09/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202203096
Report type
Early resolution
Relevant body
Hafod Housing Association
Adult Mental Health : Swansea Bay University Health Board
Report date
23/09/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202203027
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other miscellaneous : Welsh Government - Northgate
Report date
14/09/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202202994
Report type
Early resolution
Relevant body
Welsh Government - Northgate
Health : Betsi Cadwaladr University Health Board
Report date
12/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202975
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
12/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202962
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
13/09/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202911
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
29/09/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202202883
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
16/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202874
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Planning and Building Control : Bridgend County Borough Council
Report date
27/09/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202202558
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
30/09/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202451
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Housing : Cardiff Council
Report date
21/09/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202245
Report type
Early resolution
Relevant body
Cardiff Council
Services for older people : Caerphilly County Borough Council
Report date
22/09/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201974
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Other : Betsi Cadwaladr University Health Board
Report date
28/09/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201684
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
28/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201551
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
30/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204144
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : A Pharmacy in the area of Betsi Cadwaladr University Health Board
Report date
28/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203838
Report type
Early resolution
Relevant body
A Pharmacy in the area of Betsi Cadwaladr University Health Board
Health : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
27/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203692
Report type
Early resolution
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd
Report date
30/09/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202203649
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Housing : Cardiff Council - Rent Smart Wales
Report date
26/09/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203647
Report type
Early resolution
Relevant body
Cardiff Council - Rent Smart Wales
Roads and Transport : Neath Port Talbot Council
Report date
26/09/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202203491
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Cardiff Council
Report date
28/09/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202203480
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cadwyn Housing Association Ltd
Report date
29/09/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202203327
Report type
Early resolution
Relevant body
Cadwyn Housing Association Ltd
Other : Betsi Cadwaladr University Health Board
Report date
26/09/2022
Subject
Other
Outcome
Early resolution
Case ref number
202203184
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Aneurin Bevan University Health Board
Report date
14/09/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202203142
Report type
Early resolution
Relevant body
A Dental Practice in the area of Aneurin Bevan University Health Board
Planning and Building Control : Vale of Glamorgan Council
Report date
11/08/2022
Subject
Complaints Handling
Outcome
Early Resolution
Case ref number
202202147
Report type
Early Resolution
Relevant body
Vale of Glamorgan Council
Disclosure & registration of interest : Tiers Cross Community Council
Report date
28/06/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202005972
Report type
CODE - No Action Necessary
Relevant body
Tiers Cross Community Council
Promotion of equality & respect : Llanvaches Community Council
Report date
01/07/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005979
Report type
CODE - No evidence of breach
Relevant body
Llanvaches Community Council
Accountability & openness : Llanigon Community Council
Report date
01/07/2022
Subject
CODE : Accountability & openness
Outcome
CODE
Case ref number
202100842
Report type
CODE - No Action Necessary
Relevant body
Llanigon Community Council
Promotion of equality & respect : Sully and Lavernock Community Council
Report date
04/07/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202104219
Report type
CODE - No Action Necessary
Relevant body
Sully and Lavernock Community Council
Duty to uphold the law : Merthyr Tydfil County Borough Council
Report date
12/07/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202200667
Report type
CODE - Discontinued
Relevant body
Merthyr Tydfil County Borough Council
Integrity : Bridgend Town Council
Report date
19/07/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202102372
Report type
CODE - No Action Necessary
Relevant body
Bridgend Town Council
Promotion of equality & respect : Ceredigion County Council
Report date
03/08/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202106365
Report type
Code - No Action Necessary
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201372
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201483
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
10/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201561
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201676
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
17/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201750
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Education : Admissions Appeal Panel - Bassaleg School
Report date
10/08/2022
Subject
Education
Outcome
Early resolution
Case ref number
202201785
Report type
Early resolution
Relevant body
Admissions Appeal Panel - Bassaleg School
Other : Gwynedd Council
Report date
30/08/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201807
Report type
Early resolution
Relevant body
Gwynedd Council
Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201986
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202016
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date
31/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202088
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Various Other : A Nursing Home in the area of Swansea Bay University Health Board
Report date
12/08/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202202151
Report type
Early resolution
Relevant body
A Nursing Home in the area of Swansea Bay University Health Board
Childrens Social Services : Swansea Council
Report date
16/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202192
Report type
Early resolution
Relevant body
Swansea Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Council
Report date
17/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202297
Report type
Early resolution
Relevant body
Newport City Council
Clinical treatment outside hospital; Dentist : Powys Teaching Health Board
Report date
04/08/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202202324
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Continuing care : Hywel Dda University Health Board
Report date
31/08/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202202356
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Finance and Taxation : Gwynedd Council
Report date
05/08/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202202387
Report type
Early resolution
Relevant body
Gwynedd Council
Health : Swansea Bay University Health Board
Report date
11/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202406
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202202446
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Betsi Cadwaladr University Health Board
Report date
17/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202532
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Vale of Glamorgan Council
Report date
05/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202556
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Bron Afon Community Housing Ltd
Report date
12/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202595
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date
15/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202701
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date
15/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202701
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cardiff & Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202725
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202783
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
15/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202820
Report type
Early resolution
Relevant body
Powys County Council
Health : Hywel Dda University Health Board
Report date
16/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202834
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other : Rhondda Cynon Taf County Borough Council
Report date
26/08/2022
Subject
Other
Outcome
Early resolution
Case ref number
202202881
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202909
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Community Facilities. Recreation and Leisure : Cardiff Council
Report date
25/08/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202203049
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
16/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203084
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201326
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Ceredigion County Council
Report date
15/08/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201302
Report type
Early resolution
Relevant body
Ceredigion County Council
Housing : Cardiff Council
Report date
22/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201280
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
18/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200924
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Swansea Bay University Health Board
Report date
31/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200229
Report type
Early resolution
Relevant body
A Medical Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
03/08/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107577
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
25/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202103875
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
30/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202103441
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
10/08/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103020
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
11/08/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102655
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Tenancy rights and conditions/abandonment and evictions : Conwy County Borough Council
Report date
10/08/2022
Subject
Tenancy rights and conditions/abandonment and evictions
Outcome
Upheld in whole or in part
Case ref number
202101536
Report type
Non-public interest report issued: complaint upheld
Relevant body
Conwy County Borough Council
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
23/08/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202101416
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Cardiff Council
Report date
17/08/2022
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202100464
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/08/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100069
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Child and Adolecent Mental Health : Aneurin Bevan University Health Board
Report date
01/08/2022
Subject
Child and Adolecent Mental Health
Outcome
Upheld in whole or in part
Case ref number
202006042
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
01/07/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102580
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102573
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Aneurin Bevan University Health Board
Report date
25/07/2022
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202102463
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101577
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/07/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100592
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Wrexham County Borough Council
Report date
08/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Public Interest Report
Case ref number
202100024
Report type
Public interest report issued: complaint upheld
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Public Interest Report
Case ref number
202006310
Report type
Public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
01/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005974
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : A Medical Practice in the area of Hywel Dda University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202005677
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
06/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005676
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004334
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003517
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
05/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201409
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201322
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Swansea Bay University Health Board
Report date
27/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201269
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Hywel Dda University Health Board
Report date
05/07/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202201244
Report type
Early resolution
Relevant body
A Dental Practice in the area of Hywel Dda University Health Board
Services for older people : Torfaen County Borough Council
Report date
06/07/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201189
Report type
Early resolution
Relevant body
Torfaen County Borough Council
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date
08/07/2022
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202201099
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Planning and Building Control : Ceredigion County Council
Report date
29/07/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201085
Report type
Early resolution
Relevant body
Ceredigion County Council
Refuse collection. recycling and waste disposal : Pembrokeshire County Council
Report date
12/07/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202201010
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200979
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200953
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200632
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Hywel Dda University Health Board
Report date
01/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202108690
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Powys Teaching Health Board
Report date
01/07/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202108582
Report type
Voluntary settlement
Relevant body
Powys Teaching Health Board
Child and Adolecent Mental Health : Cwm Taf Morgannwg University Health Board
Report date
26/07/2022
Subject
Child and Adolecent Mental Health
Outcome
Early resolution
Case ref number
202108330
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
21/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Voluntary settlement
Case ref number
202107463
Report type
Voluntary settlement
Relevant body
Ceredigion County Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
11/07/2022
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202105080
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102797
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Llandaff North Medical Centre
Report date
25/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202071
Report type
Early resolution
Relevant body
Llandaff North Medical Centre
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202017
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Adult Social Services : Ceredigion County Council
Report date
29/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202202005
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201952
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Cardiff Council
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201951
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Wales & West Housing Association
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201921
Report type
Early resolution
Relevant body
Wales & West Housing Association
Health : Aneurin Bevan University Health Board
Report date
26/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201784
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
20/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201703
Report type
Early resolution
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Adult Social Services : Cardiff and Vale University Health Board
Report date
25/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201680
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Hywel Dda University Health Board
Report date
11/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201661
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Social Services : Vale of Glamorgan Council
Report date
19/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201653
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Childrens Social Services : Cardiff Council
Report date
06/07/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202201605
Report type
Early resolution
Relevant body
Cardiff Council
Adult Mental Health : Cardiff and Vale University Health Board
Report date
25/07/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202201578
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
19/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201563
Report type
Early resolution
Relevant body
Powys County Council
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
13/07/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202201556
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
20/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201454
Report type
Early resolution
Relevant body
Hafod Housing Association
Various Other : Bridgend County Borough Council
Report date
27/07/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202202565
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Housing : Hafod Housing Association
Report date
25/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202455
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Hywel Dda University Health Board
Report date
29/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202410
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
22/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202134
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
27/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202124
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Promotion of equality & respect : Tywyn Town Council
Report date
07/06/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005528
Report type
CODE - Discontinued
Relevant body
Tywyn Town Council
Health : A Medical Centre in the area of Aneurin Bevan University Health Board
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202005705
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005668
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005555
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202005554
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202005550
Report type
Voluntary settlement
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005178
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
28/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003081
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201906508
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Housing : Merthyr Valleys Homes
Report date
20/06/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200257
Report type
Early resolution
Relevant body
Merthyr Valleys Homes
Health : Hywel Dda University Health Board
Report date
07/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200211
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Admissions/discharge and transfer procedures : Cardiff and Vale University Health Board
Report date
10/06/2022
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202200198
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Complaints Handling : Hywel Dda University Health Board
Report date
10/06/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202200124
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Care Homes : Conwy County Borough Council
Report date
20/06/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202108535
Report type
Early resolution
Relevant body
Conwy County Borough Council
Health : Swansea Bay University Health Board
Report date
09/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108453
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other miscellaneous : Caerphilly County Borough Council
Report date
23/06/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202108139
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107999
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Gwynedd Council
Report date
30/06/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107777
Report type
Early resolution
Relevant body
Gwynedd Council
Unauthorised development - calls for enforcement action etc : Flintshire County Council
Report date
10/06/2022
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Voluntary settlement
Case ref number
202106610
Report type
Voluntary settlement
Relevant body
Flintshire County Council
Health : Aneurin Bevan University Health Board
Report date
24/06/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202102347
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202102167
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Health : Velindre University NHS Trust
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202101792
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Health : Aneurin Bevan University Health Board
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202101791
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/06/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101751
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Appointments/admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
14/06/2022
Subject
Appointments/admissions/discharge and transfer procedures
Outcome
Not Upheld
Case ref number
202100994
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
10/06/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202100211
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/06/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202006169
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Planning and Building Control : Bridgend County Borough Council
Report date
29/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201977
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201687
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Ceredigion County Council
Report date
30/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201596
Report type
Early resolution
Relevant body
Ceredigion County Council
Other Benefits : Caerphilly County Borough Council
Report date
14/06/2022
Subject
Other Benefits
Outcome
Early resolution
Case ref number
202201497
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Health : Hywel Dda University Health Board
Report date
16/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201466
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
23/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201456
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Education : Powys County Council
Report date
23/06/2022
Subject
Education
Outcome
Early resolution
Case ref number
202201344
Report type
Early resolution
Relevant body
Powys County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
10/06/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201275
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Adra
Report date
30/06/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201079
Report type
Early resolution
Relevant body
Adra
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
14/06/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201035
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201027
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Hywel Dda University Health Board
Report date
14/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200951
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other : Vale of Glamorgan Council
Report date
01/06/2022
Subject
Other
Outcome
Early resolution
Case ref number
202200881
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200863
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Cartrefi Conwy
Report date
09/06/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200816
Report type
Early resolution
Relevant body
Cartrefi Conwy
Adult Social Services : Ceredigion County Council
Report date
21/06/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202200812
Report type
Early resolution
Relevant body
Ceredigion County Council
Continuing care : Hywel Dda University Health Board
Report date
17/06/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202200668
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200657
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Promotion of equality & respect : Tywyn Town Council
Report date
17/12/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
201906873
Report type
CODE - Referred to Standards Committee
Relevant body
Tywyn Town Council
Duty to uphold the law : Langstone Community Council
Report date
08/06/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202101430
Report type
CODE - No action necessary
Relevant body
Langstone Community Council
Promotion of equality & respect : Montgomery Town Council
Report date
11/05/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202100773
Report type
CODE - No evidence of breach
Relevant body
Montgomery Town Council
Disclosure & registration of interest : Grovesend and Waungron Community Council
Report date
01/04/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202100010
Report type
CODE - No action necessary
Relevant body
Grovesend and Waungron Community Council
Integrity : Pembrokeshire County Council
Report date
30/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202101091
Report type
CODE - No evidence of breach
Relevant body
Pembrokeshire County Council
Promotion of equality & respect : Bishton Community Council
Report date
23/03/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202004326
Report type
CODE
Relevant body
Bishton Community Council
Promotion of equality & respect : Bishton Community Council
Report date
23/03/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202003260
Report type
CODE - No action necessary
Relevant body
Bishton Community Council
Promotion of equality & respect : Bishton Community Council
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202003099
Report type
CODE - No action necessary
Relevant body
Bishton Community Council
Integrity : Pencoed Town Council
Report date
17/06/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202005940
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pencoed Town Council
Promotion of equality & respect : Llanvaches Community Council
Report date
14/03/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005981
Report type
CODE - No evidence of breach
Relevant body
Llanvaches Community Council
Integrity : Powys County Council
Report date
12/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202104527
Report type
CODE - No evidence of a breach
Relevant body
Powys County Council
Promotion of equality & respect : Pembrokeshire County Council
Report date
17/06/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202000660
Report type
CODE - Referred to Standards Committee
Relevant body
Pembrokeshire County Council
Integrity : Gwynedd Council
Report date
09/05/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004473
Report type
CODE - No evidence of breach
Relevant body
Gwynedd Council
Integrity : Amlwch Town Council
Report date
05/05/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202103868
Report type
CODE - Discontinued
Relevant body
Amlwch Town Council
Duty to uphold the law : Llansantffraed Community Council
Report date
24/06/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202004442
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Llansantffraed Community Council
Housing : Isle of Anglesey County Council
Report date
19/05/2022
Subject
Housing
Outcome
Voluntary settlement
Case ref number
202106154
Report type
Voluntary settlement
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Powys Teaching Health Board
Report date
04/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105485
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103434
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
26/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102801
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
23/05/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202102616
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Flooding/Flood Damage : Isle of Anglesey County Council
Report date
09/05/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202102459
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment outside hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
30/05/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102038
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
13/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101903
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
18/05/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202101482
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/05/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202101075
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
27/05/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100564
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
13/05/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100351
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/05/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202006153
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Adra
Report date
09/05/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202200329
Report type
Early resolution
Relevant body
Adra
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200312
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
13/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200255
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newydd Housing Association
Report date
04/05/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202200253
Report type
Early resolution
Relevant body
Newydd Housing Association
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
27/05/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202200241
Report type
Early resolution
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
26/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200162
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Appointment procedures (including outpatients) : Betsi Cadwaladr University Health Board
Report date
26/05/2022
Subject
Appointment procedures (including outpatients)
Outcome
Early resolution
Case ref number
202200121
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : North Wales Housing
Report date
31/05/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200029
Report type
Early resolution
Relevant body
North Wales Housing
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
20/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108721
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Adult Mental Health : Hywel Dda University Health Board
Report date
25/05/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202108712
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cwm Taf Morgannwg Health Board
Report date
09/05/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202108706
Report type
Early resolution
Relevant body
A Dental Practice in the area of Cwm Taf Morgannwg Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
27/05/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202108655
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
06/05/2022
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202108254
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
18/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202108158
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Ceredigion County Council
Report date
09/05/2022
Subject
Other
Outcome
Early resolution
Case ref number
202108019
Report type
Early resolution
Relevant body
Ceredigion County Council
Cemetaries and Crematoria : Barry Town Council
Report date
11/05/2022
Subject
Cemetaries and Crematoria
Outcome
Early resolution
Case ref number
202107940
Report type
Early resolution
Relevant body
Barry Town Council
Planning and Building Control : Flintshire County Council
Report date
05/05/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202107923
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : Taff Housing Association
Report date
06/05/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202107204
Report type
Early resolution
Relevant body
Taff Housing Association
Adult Social Services : Wrexham County Borough Council
Report date
31/05/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201149
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Isle of Anglesey County Council
Report date
19/05/2022
Subject
Other
Outcome
Early resolution
Case ref number
202200851
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Housing : Swansea Council
Report date
27/05/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200699
Report type
Early resolution
Relevant body
Swansea Council
Health : Aneurin Bevan University Health Board
Report date
25/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200594
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
04/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200576
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
11/05/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200554
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
26/05/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200460
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Cardiff Council
Report date
07/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202104122
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Newport City Council
Report date
29/04/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202103771
Report type
Early resolution
Relevant body
Newport City Council
Admissions/discharge and transfer procedures : Aneurin Bevan University Health Board
Report date
22/04/2022
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202103131
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
26/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100565
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
26/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100545
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100471
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100430
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/04/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100257
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
14/04/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202100173
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
21/04/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202005348
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Patient list issues : Hywel Dda University Health Board
Report date
13/04/2022
Subject
Patient list issues
Outcome
Upheld in whole or in part
Case ref number
202004109
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Services for older people : Merthyr Tydfil County Borough Council
Report date
22/04/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202108255
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
14/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108175
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Taff Housing Association
Report date
25/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108122
Report type
Early resolution
Relevant body
Taff Housing Association
Health : Swansea Bay University Health Board
Report date
21/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108105
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
07/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108047
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cartrefi Conwy
Report date
14/04/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107965
Report type
Early resolution
Relevant body
Cartrefi Conwy
Housing : Vale of Glamorgan Council
Report date
19/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202107941
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Planning and Building Control : Carmarthenshire County Council
Report date
19/04/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202107840
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date
22/04/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202107727
Report type
Early resolution
Relevant body
Newport City Council
Various Other : Isle of Anglesey County Council
Report date
19/04/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202107569
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
13/04/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107545
Report type
Early resolution
Relevant body
Swansea Council
Health : Betsi Cadwaladr University Health Board
Report date
05/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107541
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Ceredigion County Council
Report date
04/04/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107158
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/04/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107067
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Independent Health Care providers : Pobl
Report date
21/04/2022
Subject
Independent Health Care providers
Outcome
Voluntary settlement
Case ref number
202104666
Report type
Voluntary settlement
Relevant body
Pobl
Community Care (Day Care/Care at Own Home) : Carmarthenshire County Council
Report date
21/04/2022
Subject
Community Care (Day Care/Care at Own Home)
Outcome
Voluntary settlement
Case ref number
202104245
Report type
Voluntary settlement
Relevant body
Carmarthenshire County Council
Adult Social Services : Newport City Council
Report date
22/04/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202200447
Report type
Early resolution
Relevant body
Newport City Council
Rudeness/inconsiderate behaviour/staff attitude : Valleys To Coast Housing
Report date
28/04/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202200281
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Care Homes : Cera +
Report date
14/04/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202200102
Report type
Early resolution
Relevant body
Cera +
Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
08/04/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200063
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Independent Health Providers : Plas Gwyn Nursing Home
Report date
26/04/2022
Subject
Independent Health Providers
Outcome
Early resolution
Case ref number
202200031
Report type
Early resolution
Relevant body
Plas Gwyn Nursing Home
Planning and Building Control : Vale of Glamorgan Council
Report date
27/04/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202108709
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Community Facilities. Recreation and Leisure : Cardiff Council
Report date
21/04/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202108580
Report type
Early resolution
Relevant body
Cardiff Council
Rudeness/inconsiderate behaviour/staff attitude : Powys County Council
Report date
14/04/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202108579
Report type
Early resolution
Relevant body
Powys County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
27/04/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202108532
Report type
Early resolution
Relevant body
Trivallis
Health : Swansea Bay University Health Board
Report date
25/04/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108480
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Ceredigion County Council
Report date
19/04/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202108379
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003441
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002712
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000167
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Fostering. Looked after children. and SGOs : Powys County Council
Report date
31/03/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
201907544
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
17/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202006039
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
17/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005993
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
09/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005745
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
28/03/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202005721
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital : Hywel Dda University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Voluntary settlement
Case ref number
202005708
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
09/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005624
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Agriculture and Fisheries : Rural Payments Wales
Report date
14/03/2022
Subject
Agriculture and Fisheries
Outcome
Upheld in whole or in part
Case ref number
202005585
Report type
Non-public interest report issued: complaint upheld
Relevant body
Rural Payments Wales
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005452
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
02/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005195
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Continuing care : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Continuing care
Outcome
Upheld in whole or in part
Case ref number
202005028
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
31/03/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004649
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004499
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004139
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Services for People with a disability inc DFGs : Swansea Council
Report date
04/03/2022
Subject
Services for People with a disability inc DFGs
Outcome
Upheld in whole or in part
Case ref number
202003870
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Other : Caerphilly County Borough Council
Report date
31/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202103458
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Finance and Taxation : Student Loans Company
Report date
18/03/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202103058
Report type
Early resolution
Relevant body
Student Loans Company
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101775
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
18/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101446
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Betsi Cadwaladr University Health Board
Report date
28/03/2022
Subject
Continuing care
Outcome
Voluntary settlement
Case ref number
202101391
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Swansea Bay University Health Board
Report date
23/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202100437
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Dental Practice in the area of Swansea Bay University Health Board
Clinical treatment outside hospital : Powys Teaching Health Board
Report date
24/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100343
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
21/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100210
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100189
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
21/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100038
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
03/03/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202006430
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date
23/03/2022
Subject
Referral to treatment time
Outcome
Not Upheld
Case ref number
202006423
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/03/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006132
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
28/03/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202006099
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Services for older people : Wrexham County Borough Council
Report date
21/03/2022
Subject
Services for older people
Outcome
Not Upheld
Case ref number
202006083
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Wrexham County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
26/03/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202006053
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106766
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
04/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106700
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Neighbour disputes and anti-social behaviour : Gwynedd Council
Report date
16/03/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202106670
Report type
Early resolution
Relevant body
Gwynedd Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106659
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106638
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106438
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202106424
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Flooding/Flood Damage : Flintshire County Council
Report date
08/03/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202106399
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106387
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202106350
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Swansea Bay University Health Board
Report date
07/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106088
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Grwp Cynefin
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105641
Report type
Early resolution
Relevant body
Grwp Cynefin
Other : Swansea Bay University Health Board
Report date
10/03/2022
Subject
Other
Outcome
Voluntary settlement
Case ref number
202105314
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Other : Flintshire County Council
Report date
25/03/2022
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104393
Report type
Non-public interest report issued: complaint upheld
Relevant body
Flintshire County Council
School Transport : Vale of Glamorgan Council
Report date
30/03/2022
Subject
School Transport
Outcome
Upheld in whole or in part
Case ref number
202104084
Report type
Non-public interest report issued: complaint upheld
Relevant body
Vale of Glamorgan Council
Continuing care : Swansea Bay University Health Board
Report date
16/03/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202107439
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Safeguarding : Rhondda Cynon Taf County Borough Council
Report date
02/03/2022
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202107399
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107247
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
16/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107207
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107150
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Care Homes : Carmarthenshire County Council
Report date
09/03/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202107140
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Council Tax : Merthyr Tydfil County Borough Council
Report date
01/03/2022
Subject
Council Tax
Outcome
Early resolution
Case ref number
202107135
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/03/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107102
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107074
Report type
Early resolution
Relevant body
Cardiff Council
Other : Caerphilly County Borough Council
Report date
23/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106987
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Community Housing Association
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106894
Report type
Early resolution
Relevant body
Cardiff Community Housing Association
Road maintenance/road building : Cardiff Council
Report date
07/03/2022
Subject
Road maintenance/road building
Outcome
Early resolution
Case ref number
202106866
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106845
Report type
Early resolution
Relevant body
Cardiff Council
Tenancy abandonment and evictions : Adra
Report date
01/03/2022
Subject
Tenancy abandonment and evictions
Outcome
Early resolution
Case ref number
202106816
Report type
Early resolution
Relevant body
Adra
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
02/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106785
Report type
Early resolution
Relevant body
Trivallis
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
25/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202108437
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
29/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108137
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Cardiff Council
Report date
24/03/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108089
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/03/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202108074
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
23/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202108059
Report type
Early resolution
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Neath Town Council
Report date
11/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202107996
Report type
Early resolution
Relevant body
Neath Town Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
11/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107953
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
26/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107880
Report type
Early resolution
Relevant body
Hafod Housing Association
Adult Mental Health : Swansea Bay University Health Board
Report date
21/03/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202107853
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Velindre University NHS Trust
Report date
17/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107803
Report type
Early resolution
Relevant body
Velindre University NHS Trust
Health : Cwm Taf Morgannwg University Health Board
Report date
24/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107741
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
01/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107734
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Other : Ateb Group Ltd
Report date
11/03/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107554
Report type
Early resolution
Relevant body
Ateb Group Ltd
Health : Betsi Cadwaladr University Health Board
Report date
23/03/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107543
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Independent Health Providers : Ceredigion County Council
Report date
23/03/2022
Subject
Independent Health Providers
Outcome
Early resolution
Case ref number
202107539
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
16/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107482
Report type
Early resolution
Relevant body
Trivallis
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Three Cliffs Care Home
Report date
11/02/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202001726
Report type
Non-public interest report issued: complaint upheld
Relevant body
Three Cliffs Care Home
Other : Swansea Council
Report date
11/02/2022
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
201905269
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Services for People with a disability inc DFGs : Isle of Anglesey County Council
Report date
02/02/2022
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202106137
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Other : Rhondda Cynon Taf County Borough Council
Report date
12/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202105766
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Education : Cardiff Council
Report date
12/02/2022
Subject
Education
Outcome
Early resolution
Case ref number
202105614
Report type
Early resolution
Relevant body
Cardiff Council
Various Other : Brecon Beacons National Park Authority
Report date
14/02/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202104092
Report type
Early resolution
Relevant body
Brecon Beacons National Park Authority
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
17/02/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202101471
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Unauthorised development - calls for enforcement action etc : Neath Port Talbot Council
Report date
22/02/2022
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202100976
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100417
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/02/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202006285
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
09/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202005789
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005324
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
07/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005302
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
03/02/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005263
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; Other : Powys Teaching Health Board
Report date
14/02/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202004997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004718
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
01/02/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004693
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Neighbour disputes and anti-social behaviour : Trivallis
Report date
16/02/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Not Upheld
Case ref number
202003546
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Trivallis
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
11/02/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202003325
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/02/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202107179
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
25/02/2022
Subject
Health
Outcome
Early resolution
Case ref number
202107149
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
School Transport : Bridgend County Borough Council
Report date
09/02/2022
Subject
School Transport
Outcome
Early resolution
Case ref number
202107134
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
15/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107083
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Wrexham County Borough Council
Report date
22/02/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202107020
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
07/02/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202106906
Report type
Early resolution
Relevant body
Ceredigion County Council
Complaints Handling : Bedwas, Trethomas & Machen Community Council
Report date
14/02/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106748
Report type
Early resolution
Relevant body
Bedwas, Trethomas & Machen Community Council
Refuse collection. recycling and waste disposal : Flintshire County Council
Report date
03/02/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202106675
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : Newydd Housing Association
Report date
17/02/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202106630
Report type
Early resolution
Relevant body
Newydd Housing Association
Other : Cardiff Council
Report date
07/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106624
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling : Swansea Bay University Health Board
Report date
15/02/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106591
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Swansea Council
Report date
11/02/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202106497
Report type
Early resolution
Relevant body
Swansea Council
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date
19/02/2022
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202106456
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Ateb Group Ltd
Report date
22/02/2022
Subject
Other
Outcome
Early resolution
Case ref number
202106423
Report type
Early resolution
Relevant body
Ateb Group Ltd
Services for People with a disability inc DFGs : Caerphilly County Borough Council
Report date
11/02/2022
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202106300
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
24/02/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107622
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
24/02/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107389
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003301
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Housing : Bron Afon Community Housing Ltd
Report date
25/01/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202104846
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date
19/01/2022
Subject
Appointment procedures (including outpatients)
Outcome
Voluntary settlement
Case ref number
202104566
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Parking (including enforcement and bailiffs) : Cardiff Council
Report date
12/01/2022
Subject
Parking (including enforcement and bailiffs)
Outcome
Early resolution
Case ref number
202103886
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/01/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100931
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/01/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100857
Report type
Voluntary settlement
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
14/01/2022
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202100722
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
31/01/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100433
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100417
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Public Interest Report
Case ref number
202100409
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Public Interest Report
Case ref number
202100061
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
26/01/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202006105
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Public Interest Report
Case ref number
202005937
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004779
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Swansea Bay University Health Board
Report date
18/01/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202004634
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004511
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003977
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
12/01/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003339
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
26/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106625
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Complaints Handling : A GP Practice in the area of Swansea Bay University Health Board
Report date
19/01/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106487
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106325
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Ceredigion County Council
Report date
25/01/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202106308
Report type
Early resolution
Relevant body
Ceredigion County Council
Fostering. Looked after children. and SGOs : Caerphilly County Borough Council
Report date
20/01/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Early resolution
Case ref number
202106259
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Childrens Social Services : Cardiff Council
Report date
12/01/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202106249
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling : Swansea Council
Report date
29/01/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106178
Report type
Early resolution
Relevant body
Swansea Council
Health : Hywel Dda University Health Board
Report date
13/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202106169
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
14/01/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105913
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other planning matters : Flintshire County Council
Report date
04/01/2022
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202105904
Report type
Early resolution
Relevant body
Flintshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
11/01/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105816
Report type
Early resolution
Relevant body
Cardiff Council
Council Tax Reduction : Vale of Glamorgan Council
Report date
14/01/2022
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202105653
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Services for older people : Carmarthenshire County Council
Report date
21/01/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202105630
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Planning and Building Control : Flintshire County Council
Report date
07/01/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202105391
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
22/01/2022
Subject
Health
Outcome
Early resolution
Case ref number
202105228
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Conwy County Borough Council
Report date
27/01/2022
Subject
Other
Outcome
Early resolution
Case ref number
202105152
Report type
Early resolution
Relevant body
Conwy County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
11/01/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105043
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Noise and other nuisance issues : Bridgend County Borough Council
Report date
12/01/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202105036
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
26/01/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202106822
Report type
Early resolution
Relevant body
Cardiff Council
Integrity : Barry Town Council
Report date
08/11/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202003545
Report type
CODE - Discontinued
Relevant body
Barry Town Council
Integrity : Vale of Glamorgan Council
Report date
08/11/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202003631
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Vale of Glamorgan Council
Promotion of equality & respect : Pembrokeshire County Council
Report date
08/10/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202004458
Report type
CODE - Discontinued
Relevant body
Pembrokeshire County Council
Promotion of equality & respect : Sully and Lavernock Community Council
Report date
12/07/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202000622
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Sully and Lavernock Community Council
Disclosure & registration of interest : Conwy Town Council
Report date
12/05/2021
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202004765
Report type
CODE - Discontinued
Relevant body
Conwy Town Council
Disclosure & registration of interest : Conwy Town Council
Report date
12/05/2021
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202004764
Report type
CODE - Discontinued
Relevant body
Conwy Town Council
Promotion of equality & respect : Gwynedd Council
Report date
05/10/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202002960
Report type
CODE - No action necessary
Relevant body
Gwynedd Council
Integrity : Pembrokeshire County Council
Report date
14/09/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202102047
Report type
CODE - No evidence of breach
Relevant body
Pembrokeshire County Council
Duty to uphold the law : Bodelwyddan Town Council
Report date
06/09/2021
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202100504
Report type
CODE - No action to be taken
Relevant body
Bodelwyddan Town Council
Integrity : Caernarfon Royal Town Council
Report date
02/09/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002555
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Caernarfon Royal Town Council
Integrity : Gwynedd Council
Report date
02/09/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002215
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Gwynedd Council
Promotion of equality & respect : Abertillery & Llanhilleth Community Council
Report date
02/08/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
201906362
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Abertillery & Llanhilleth Community Council
Promotion of equality &respect : Llantwit Fardre Community Council
Report date
30/07/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202002984
Report type
CODE - No evidence of breach
Relevant body
Llantwit Fardre Community Council
Promotion of equality & respect : Rhondda Cynon Taf County Borough Council
Report date
30/07/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202002418
Report type
CODE - No evidence of breach
Relevant body
Rhondda Cynon Taf County Borough Council
Integrity : Neath Port Talbot Council
Report date
20/07/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202005795
Report type
CODE - No evidence of breach
Relevant body
Neath Port Talbot Council
Selflessness & stewardship : Newport City Council
Report date
13/07/2021
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202001914
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Newport City Council
Integrity : Saltney Town Council
Report date
15/06/2021
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004182
Report type
CODE - No evidence of breach
Relevant body
Saltney Town Council
Promotion of equality & respect : Pembroke Dock Town Council
Report date
23/04/2021
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202000789
Report type
CODE - Referred to Standards Committee/APW
Relevant body
Pembroke Dock Town Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
20/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003456
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : Cwm Taf Morgannwg University Health Board
Report date
01/12/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202003444
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
10/12/2021
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202002671
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
21/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202000712
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/12/2021
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
201900726
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Other planning matters : Gwynedd Council
Report date
02/12/2021
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202105257
Report type
Early resolution
Relevant body
Gwynedd Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
21/12/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202105116
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Cardiff Council
Report date
14/12/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202105113
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
14/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105068
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Finance and Taxation : Cardiff Council
Report date
14/12/2021
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202105018
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
22/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202104866
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/12/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104832
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/12/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104771
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Referral to treatment time : Betsi Cadwaladr University Health Board
Report date
14/12/2021
Subject
Referral to treatment time
Outcome
Early resolution
Case ref number
202103967
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Noise and other nuisance issues : Wrexham County Borough Council
Report date
10/12/2021
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202103608
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Natural Resources Wales
Report date
07/12/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103078
Report type
Early resolution
Relevant body
Natural Resources Wales
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
17/12/2021
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101846
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
16/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100242
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Aneurin Bevan University Health Board
Report date
21/12/2021
Subject
Clinical treatment outside hospital
Outcome
Not Upheld
Case ref number
202005598
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Other : Swansea Bay University Health Board
Report date
15/12/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202005357
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/12/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004757
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004407
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Neighbour disputes and anti-social behaviour : Wales & West Housing Association
Report date
15/12/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Upheld in whole or in part
Case ref number
202004278
Report type
Non-public interest report issued: complaint upheld
Relevant body
Wales & West Housing Association
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/12/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004242
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
09/12/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004090
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Complaints Handling : Aneurin Bevan University Health Board
Report date
22/12/2021
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202106150
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
17/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202106062
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
14/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105948
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Flintshire County Council
Report date
15/12/2021
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202105868
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Welsh Ambulance Services NHS Trust
Report date
13/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105810
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Housing : Cardiff Council
Report date
17/12/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105801
Report type
Early resolution
Relevant body
Cardiff Council
Continuing care : Betsi Cadwaladr University Health Board
Report date
16/12/2021
Subject
Continuing care
Outcome
Early resolution
Case ref number
202105747
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Swansea Bay University Health Board
Report date
17/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105664
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
17/12/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105645
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
22/12/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105627
Report type
Early resolution
Relevant body
Hafod Housing Association
Roads and Transport : Cardiff Council
Report date
09/12/2021
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202105561
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Flintshire County Council
Report date
21/12/2021
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202105334
Report type
Early resolution
Relevant body
Flintshire County Council
Housing : North Wales Housing
Report date
23/12/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105315
Report type
Early resolution
Relevant body
North Wales Housing
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002739
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202001464
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Cardiff Council
Report date
29/11/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202103857
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103698
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
11/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103344
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
23/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100209
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/11/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202005461
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004970
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date
25/11/2021
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202004968
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004232
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Applications. allocations. transfer and exchanges : Gwynedd Council
Report date
30/11/2021
Subject
Applications. allocations. transfer and exchanges
Outcome
Upheld in whole or in part
Case ref number
202003764
Report type
Non-public interest report issued: complaint upheld
Relevant body
Gwynedd Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
19/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003694
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Council
Report date
16/11/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202003565
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
22/11/2021
Subject
Clinical treatment in hospital
Outcome
Public Interest Report
Case ref number
202003539
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
11/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003442
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003385
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
02/11/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003223
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : United Welsh Housing Association
Report date
16/11/2021
Subject
Other
Outcome
Early resolution
Case ref number
202105371
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
19/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105255
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
05/11/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202105224
Report type
Early resolution
Relevant body
Hafod Housing Association
Housing : Powys County Council
Report date
23/11/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105040
Report type
Early resolution
Relevant body
Powys County Council
Refuse collection. recycling and waste disposal : Cardiff Council
Report date
19/11/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202105025
Report type
Early resolution
Relevant body
Cardiff Council
Other : Powys County Council
Report date
17/11/2021
Subject
Other
Outcome
Early resolution
Case ref number
202104986
Report type
Early resolution
Relevant body
Powys County Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
29/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104925
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
School Transport : Neath Port Talbot Council
Report date
03/11/2021
Subject
School Transport
Outcome
Early resolution
Case ref number
202104900
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Handling of planning application (failure to notify those affected) : Flintshire County Council
Report date
30/11/2021
Subject
Handling of planning application (failure to notify those affected)
Outcome
Early resolution
Case ref number
202104828
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202104770
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Community Care (Day Care/Care at Own Home) : Flintshire County Council
Report date
03/11/2021
Subject
Community Care (Day Care/Care at Own Home)
Outcome
Early resolution
Case ref number
202104746
Report type
Early resolution
Relevant body
Flintshire County Council
Neighbour disputes and anti-social behaviour : Vale of Glamorgan Council
Report date
24/11/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202104656
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
NHS Independent Provider : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
26/11/2021
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202104508
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Unauthorised development - calls for enforcement action etc : Carmarthenshire County Council
Report date
04/11/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202104499
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Childrens Social Services : Cardiff Council
Report date
02/11/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202104070
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
18/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202104047
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Various Other : Cafcass Cymru
Report date
08/11/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202104024
Report type
Early resolution
Relevant body
Cafcass Cymru
Building Control : Flintshire County Council
Report date
30/11/2021
Subject
Building Control
Outcome
Early resolution
Case ref number
202105537
Report type
Early resolution
Relevant body
Flintshire County Council
Health : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
26/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105659
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
08/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202100574
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
18/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004188
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
05/10/2021
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202004044
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Safeguarding : Pembrokeshire County Council
Report date
27/10/2021
Subject
Safeguarding
Outcome
Upheld in whole or in part
Case ref number
202003937
Report type
Non-public interest report issued: complaint upheld
Relevant body
Pembrokeshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003916
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
29/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003470
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
21/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003402
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
07/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003237
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
06/10/2021
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202003164
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
07/10/2021
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202003088
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
29/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002995
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
14/10/2021
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202002872
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : Swansea Council
Report date
29/10/2021
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202002709
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Fostering. Looked after children. and SGOs : Vale of Glamorgan Council
Report date
12/10/2021
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
202002681
Report type
Non-public interest report issued: complaint upheld
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital : Cwm Taf Morgannwg University Health Board
Report date
21/10/2021
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202002388
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Estate management and environment/common areas/hedges and fences etc : Monmouthshire Housing Association
Report date
04/10/2021
Subject
Estate management and environment/common areas/hedges and fences etc
Outcome
Early resolution
Case ref number
202103621
Report type
Early resolution
Relevant body
Monmouthshire Housing Association
Other : Flintshire County Council
Report date
15/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103573
Report type
Early resolution
Relevant body
Flintshire County Council
Childrens Social Services : Cardiff Council
Report date
12/10/2021
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202103524
Report type
Early resolution
Relevant body
Cardiff Council
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2021
Subject
Health
Outcome
Early resolution
Case ref number
202103463
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Bay University Health Board
Report date
19/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103367
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103361
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Unauthorised development - calls for enforcement action etc : Vale of Glamorgan Council
Report date
05/10/2021
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202103356
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Neighbour disputes and anti-social behaviour : Coastal Housing Group Ltd
Report date
20/10/2021
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202103239
Report type
Early resolution
Relevant body
Coastal Housing Group Ltd
Other : Betsi Cadwaladr University Health Board
Report date
29/10/2021
Subject
Other
Outcome
Early resolution
Case ref number
202103220
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/10/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103201
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Patient list issues : Hywel Dda University Health Board
Report date
01/10/2021
Subject
Patient list issues
Outcome
Early resolution
Case ref number
202103182
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
15/10/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202103137
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Adult Mental Health : Swansea Bay University Health Board
Report date
06/10/2021
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202103119
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Various Other : Cardiff Council
Report date
12/10/2021
Subject
Various Other
Outcome
Early resolution
Case ref number
202103117
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
19/10/2021
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202103115
Report type
Early resolution
Relevant body
Hafod Housing Association